We are here to answer your questions.

Did not get the answer you are looking for? Do not hesitate to contact us, we will keep in touch with you as soon as we can.

About Our Jewelry

Is your jewelry suitable for sensitive skin?

Our jewelry is made out of 14/18K gold-plated copper. Our gold-plated jewelry is hypoallergenic, long-lasting, and fade-resistant when handled with care.

However, if you are experiencing any discomfort or allergies, we recommend you to remove them. Twenty4 by SHER will not be held responsible.

Does gold plating tarnish and fade?

Like all types of plating, it does not hold up well under harsh handling. Over time, gold plating can wear away and flake off, revealing the underlying metal beneath. With time, it likewise loses its brilliance and fades. When you practice jewelry care, the plating can last longer.

Why does the same product look slightly different?

Each of our jewelry pieces is 100% handmade and is using dried pressed flowers, hence the same product design can vary slightly. However, we ensure that each piece is made with passion and attention to detail. Each piece is one-of-a-kind and will never be duplicated, ensuring that you hold something truly exceptional in your hands.

Do you accept custom orders?

Yes, we accept custom orders with no extra charge. You may place your request via Instagram DM. Kindly note that the availability of the item is while stock lasts.

Should I get ready-stock items or custom-made?

Custom-made orders will take some time but will be handmade according to your wishes. In addition, you will not know in advance how will your jewelry will look as the product pictures are only examples of how your unique pieces will look.

With ready-stock items, because there is no production time needed, your order can be shipped out 1-2 days later after placing an order. It is an excellent choice if you are not in a hurry to give or receive it.

As each piece of jewelry is 100% handcrafted, there are only limited stocks for each design. Do keep an eye out from time to time, as there will always be special edition designs and promotions. If you would like to be the first to get an update, do follow our social media accounts or/and sign up for our newsletter.

Shipping and Delivery

When will my order be shipped out?

As our jewelry is all handmade, it will take roughly 1-3 days for production time. Once your order is ready, we will send it to our courier partner immediately during their working hours.

After handling your parcel to the courier company, kindly give them about 3-5 working days to process and ship your order.

Will I get the tracking number for my parcel?

Yes, we will notify you about your tracking number after your parcel is sent out for delivery.

How much is the shipping fee?

There will be no charges for the shipping fees.

However, the shipping fee applies if you are outside of Malaysia. Do drop us a message so we can check it for you from our courier partner.

What happens if I am not home during delivery?

If we are required to resend you the parcel, a standard shipping fee will be incurred. Kindly note that it is RM8 for West Malaysia and RM14 for East Malaysia. Please ensure that all information is given such as the recipient name, delivery address, and mobile number is correct to ensure a smooth delivery.

Did not receive your parcel?

We will do everything we can to help you if your package goes missing, but we strongly advise you to contact our delivery partners immediately if your package goes missing, or is undelivered.

Once we have sent your parcel out and notify you of your tracking number, we will not be held liable for any damage or missing parcel.

Packaging

How is the jewelry packaged?

It will be securely packaged in a box, wrapped in inflatable bubble wrap to minimize damage caused by the courier company. Every order is packaged in a way that will be gift-ready. If you are giving this as a gift, it saves you the trouble of figuring out how to wrap it!

Click here to see our packaging!

Can I include a personalized message with my order?

Definitely! Our personalized gift message cards are handmade, and it is our honour to share them with you. Just include your message and receiver’s name during checkout.

Will I get a Twenty4 drawstring pouch?

Our drawstring pouch is a complimentary gift for each jewelry purchased.